QA Manager Randomly select individuals to receive VOICE
reviews. Mails out “What Adds Value To
Your Life” form – to person and Quality Circle Members. Mails out consent form to person or legal
QA Team Completes the VOICE
QARC Receives any Action Plans generated from a VOICE
QA Manager Reviews the licensing checklist
and determines any items needing to
be followed up on during the paper review. Mails out
checklists to licensed providers.
QA Manager Paper review is separate from the VOICE reviews.
licensing checklist, which also includes.
checklist – All programs licensed through DHS.
Psychotropic medication use checklist – As applicable. Aversive and deprivation procedures checklist
– As applicable. Physical environment
and safety checklist . Verify that all
employees and volunteers have completed a satisfactory background study.
QA Manager Puts together the composite report that includes the
findings of all VOICE Reviews, Action Plans, Licensing and VA complaints, and
the Paper review report.
the composite report to the provider and QARC Members.
QARC Reviews Composite Reports. Completes a written recommendation to the
County regarding program licensure. The
recommendation also includes areas of strengths and considerations.
County Completes the written
recommendation to DHS.
DHS Reviews county
recommendation for licensure. Issues