| QA PRINCIPLES |
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| Person Driven |
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Quality is determined by the person. Quality Assurance Team Members spend several hours with the person and quality circle members, getting to know the person through interviews and observations at home, in daily activities and in the community. Findings are based on what is most important to the person and what the person wants and needs as defined by the person. |
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| Comprehensive |
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A complete view of the person's life. Assessing quality through a "big picture" look at all areas of a person's life - home and family, school, work or daily activities, and social and community. |
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| Integrated |
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Assessing quality and value contributions of all supports in the person's life at home, at work or in daily activities, and in the community. Required action plans are developed by the person with support from the Quality Circle. |
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| Value Based |
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Focused on what the person values as being most important and what enhances the person’s experiences. |
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| Continuous Review Process |
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VOICE reviews are completed throughout a licensing period, not just once every two years. |
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| Continuous Improvement |
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Through the VOICE review process, feedback is given to support providers and, as needed, action plans are developed to improve the supports provided to the person. |
